Your goals for monitoring emails are clear: you want to see your team is hitting their SLAs/KPIs. Whether they’re agreed upon and you’re looking to monitor them, or you need help finding current performance levels to set new SLAs, an email stastics platform is the easiest way to get started.
If you’ve been having trouble setting and hitting SLAs, you’re not alone. Here are some of the most common issues managers and individuals like you have.
First things first, you need a tool that will let you look at historical trends to validate predetermined SLAs. From there, you can make any changes needed to set realistic goals!
